Frequently Asked Questions

We work with trusted fulfillment partners and warehouses in the USA. Your order may be shipped from the location that can deliver to you the fastest.

We currently ship to:
- United States (excluding Alaska)
- European Union countries

Processing 1–3 business days. Delivery times:
- USA: 3–10 business days
- Europe: 5–14 business days

Once shipped, you will get a confirmation email with a tracking link.

Contact us ASAP at support@cazastory.com.

We accept Visa, MasterCard, and other payment methods shown at checkout.

Yes, within 14 days of delivery if the product is unused and in original condition.

Contact us within 2–5 days with photos or video and we will replace or refund.

Check your address, neighbors, and contact local courier. If still missing, contact us.

Some items may include a manufacturer warranty. Contact us for details.

Email support@cazastory.com. We respond within 24–72 business hours.